Support & Help

To add a medication, tap the + button on the main screen or go to the Manage tab. Follow the guided setup to select your medication type (patch, gel, tablet, etc.), enter the name and strength, and configure your schedule. The app will walk you through each step.

HRTMe sends local notifications to your iPhone and Apple Watch at the times you configure. Reminders respect your sleep schedule — you'll never be woken by a notification. You can customize snooze duration, repeat frequency, and quiet hours in Settings > Notifications.

Yes! HRTMe includes a full Apple Watch app. You can see live medication countdowns, take or skip doses with one tap, log wellbeing check-ins, and view upcoming medications — all from your wrist. Changes sync instantly with your iPhone.

All your health data is stored locally on your device. HRTMe does not send your medication names, doses, symptoms, mood, or any health information to any server. Optional iCloud backups are stored in your personal iCloud Drive, managed by Apple — the developer never has access to your data.

To delete specific items (medications, wellbeing entries, symptoms), use the delete options within the app. To delete all data, simply uninstall HRTMe from your device. If you've created iCloud backups, delete them separately through the Files app or iCloud Drive settings.

HRTMe offers three tiers: Free (1 medication), Essential (up to 3 medications plus wellbeing tracking), and Complete (up to 12 medications plus GP reports and advanced insights). Subscriptions are managed through your Apple ID and renew automatically unless cancelled. You can manage or cancel subscriptions anytime in your Apple ID account settings.

Yes! HRTMe offers a 7-day free trial of the Complete tier. You'll have access to all features during the trial. If you don't cancel before it ends, your subscription will automatically start. You can cancel anytime through your Apple ID subscription settings.

All purchases are processed by Apple through the App Store. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly. The developer does not have access to payment information and cannot issue refunds.